Making a claim

Has something happened? Please let us know about the incident within 48 hours of it happening, or as soon as it’s practical to contact us. It’s important to report all incidents, regardless of whether you intend to lodge a claim or not. Below are the forms to download for lodging a claim and making a report. Once you’ve lodged a claim, we will be in touch within 24 hours. If you have any questions, please call us on (03) 9350 7099 during office hours.